General conditions


This website is owned by SAMA BOX, S.L. with CIF B95981536 and its address is at Calle San Juan, nº 16, 48230 Elorrio (Bizkaia) Spain (hereinafter BOXSR).


Domain name:


The information and content published on our website has the sole purpose of promoting Boxsr products and the content of the website may not be adapted or available to be used in all countries.

The user visits the website at their own risk and must respect the local regulations of their country, it being understood that access to the content of the website could be considered illegal for some people or in some countries.

The web may describe some products whose marketability is not guaranteed worldwide.


BOXSR is concerned with disseminating complete and accurate information, however, it cannot guarantee the accuracy or precision of the information that appears on its website and could not in any case be responsible for errors or inaccuracies contained in its website, nor guarantee that the use of it does not harm the rights of third parties.

The use of the website is at the user's own risk.

This website has been reviewed and tested so that it works correctly, however, BOXSR is not responsible in any case for the functional and / or technical aspects of its website, and does not guarantee in any case the total absence of viruses or other elements harmful on your website and on the server / s that give access to it.

If the use of the website or its content entails a nuisance for the user that forces him to have equipment, materials or databases repaired or replaced, the expenses generated by said operations may not be passed on to BOXSR.


It is understood that BOXSR may terminate, with or without notice, the use of the website by the user if it reasonably considers that the user has infringed these conditions, violating the rights of BOXSR.

The user acknowledges the right of BOXSR to modify the website or to suspend its publication, with or without prior notice to the users of the website.

It also recognizes that BOXSR cannot be held responsible, with respect to the user or with respect to a third party, for the consequences caused by the aforementioned modification or suspension of the website.


BOXSR cannot be held responsible under any circumstance, whatever it may be, for losses that result directly or indirectly from the use of the website and the data that appear on the website, including, in particular, in case of deprivation of use, of loss of exploitation, loss of profits, loss of data or any accessory damage, whatever the legal basis claimed by the user, and even in the event that BOXSR had been previously informed of the possibility of such damage.

Since some states and countries do not allow the exclusion or limitation of liability for damages resulting from such uses, the above limitation of liability may not apply to all users.


Registration is not required to place an order. However, to access some of our services, the user must register by filling in the registration form, where they will be asked for personal information that must be updated and adjusted to reality, they must provide valid and updated personal data such as their legal name. , your telephone number and your email address, and confirm that you have reached the legal age of majority.

At the end of the registration, the user must accept these Terms and Conditions of Purchase and our Privacy Policy.

Once you have completed your account registration on the site, you will receive an email allowing you to log in with your account and create a login name and password for your permanent account.

You are responsible for ensuring that your password and account access name are kept secret and kept in a safe place at all times.

BOXSR will not assume any responsibility for any improper use of your account derived from the access and use of your password and access name by third parties.

If any of the data that you have provided on the website changes, please access your account and update said data directly on the website, inform the Customer Service Center by writing to the email address: hello @ boxsr. it is.

Likewise, in the event that BOXSR has reasonable grounds to suspect that a third party has violated the Client's registration, password and / or access name, BOXSR will immediately cancel and close said account and notify them by email or telephone .

In the event that you detect any improper use of your registration information, putand immediately contact BOXSR via email:

If you have forgotten your password: Click on the link for Have you forgotten your password? displayed on the identification screen. Once the link is clicked, a form will appear for you to enter your email, to which you will be sent the instructions to follow to reset your password. The email contains a new randomly generated password.


If you wish to place an order on the website, your offer will be processed as follows: Once you have selected a product, click the "Add to cart" button to place this product in your shopping cart.

You can then decide whether you want to continue buying other products and add them to your shopping cart (subject to availability and quantity limits) or proceed to "Buy" by clicking on this button.

You can also delete one or more products that you have selected in the shopping cart.

To place an order without registration in our portal you must enter personal information. In particular, your Name and Surname, shipping address, email address, telephone number and other information will be required. You will also be required to enter the information about the payment method that must be valid and correct.

Once you have entered your selection of items and completed the order request process, we will send you an email with the details of your order. The Acknowledgment of receipt of the order will contain an Order Reference Number assigned by BOXSR. Please be sure to keep a copy of your Order Reference Number for any further inquiries regarding your order.


The acceptance of your order and the conclusion of the sale will take place when the shipment is made. Orders are subject to acceptance by BOXSR, the user complying with and accepting the Terms and Conditions of Purchase and the availability of the requested product.

BOXSR reserves the option of not accepting the order in the event that the payment information is not approved, that the items are not in stock, that transportation problems to the required destination are anticipated, or that any other type of incident is detected. relative to the General Conditions of use of the portal.


BOXSR products go through exhaustive quality controls before being put on sale to reach the end customer in perfect condition. Therefore, exchanges and returns will only be accepted for products that retain their original packaging in perfect condition. The exchange or return of any item that is unsealed, opened or used will not be accepted.

IF YOU HAVE RECEIVED ANY PRODUCT THAT YOU HAD NOT REQUESTED, IF IT IS DEFECTIVE OR HAS BEEN DAMAGED DURING TRANSPORT, contact us within a period of no more than 14 calendar days from receipt of the order, by sending an email to

Do not forget to indicate the reason for the exchange or return request and the reference number of your order to give you a personalized solution as soon as possible. In these cases BOXSR will assume the amount of the expenses generated by the return of the product and will process the refund of the amount of the product or its exchange.

Very important: in cases of breakage due to transport, the damage must be reported at the moment of receipt, otherwise, we will not be responsible for the possible incident.

IF YOU WANT TO MAKE A RETURN, contact us as soon as possible since the return must be made in a period not exceeding 14 calendar days from the receipt of the order. You can send us an email to


All orders placed through the website are subject to availability and acceptance by BOXSR.

BOXSR reserves the right to change the selection of items offered on the website and may periodically limit the number of products that can be ordered by a customer in a single purchase session.

The product information pages available on the website can provide you with information regarding the products that are currently available for sale.

Please bear in mind that only those products that have an "Add to cart" button will be available for sale through the website.

If you have any questions, you can send an email to and we will provide you with more information about the availability of the product and we will help you with your purchase.


You should carefully check all the details before placing your order through the website, including but not limited to the details of each sale.

Once you have fully reviewed your order, please check firstr the box next to "I have read and accept the Purchase Conditions" to indicate that you accept the binding of these Purchase Terms and Conditions and thus be able to place your order.

When placing an order, you will be sending an order to BOXSR for the purchase of the products that you have placed in your "Shopping Cart".

Despite any provision to the contrary contained in this document, BOXSR reserves the right to reject, cancel and terminate orders at any time for legitimate reasons. For example, BOXSR may reject, terminate or cancel your order if there is currently a dispute regarding the payment of a previous order, or if BOXSR suspects that you have violated these Conditions of Purchase.


The user can make the payment by using the following credit cards: VISA and MASTER CARD. You can also make the payment through the Paypal and Google Pay platform.

Bank transfers and other means of payment are not accepted.

To place the order on our website, you must enter your payment information in the relevant form. All credit / debit card holders are subject to checks for validation and authorization by the card issuing entity.

If the issuing entity of the card used for your payment denies the payment authorization to BOXSR, you must directly contact the issuing entity of your card to solve this problem and BOXSR will not be responsible for any possible delay or non-delivery. .

BOXSR uses a secure payment platform with data encryption. BOXSR will not keep in its files the information regarding the data of the cards used.

Payments and refunds for all shipments will be made in euros (EUR) and include VAT. If your credit / debit card is not denominated in EUROS, the exchange rate will be applied by the corresponding bank according to the market exchange rate and may vary with respect to the price indicated in our Online Store.

BOXSR reserves the right to change prices and delivery costs at any time without prior notice. The prices of the items reflected in the Online Store do not include shipping costs.

In the SHIPPING section, below, you will find information on the cost of transport depending on the volume of your purchase.


When ordering on our website, you will have the possibility to decide if you want to receive an invoice. If at that time you decide that you do not want to receive an invoice, you can request it later at any time by sending an email to, the operation being subject to the provision of correct identification data. Please note that BOXSR will not send the invoice or payment details to the recipient if you take the gift option.


Although BOXSR strives to verify the accuracy of any information that it publishes on the website, advertisements or catalogs, it does not expressly or implicitly guarantee the accuracy or reliability of such information.

Although every effort will be made to ensure that descriptions, photographs or graphic representations of BOXSR products displayed on the website or in catalogs are as accurate as possible, Boxsr does not guarantee that such materials or other content are free. of errors, whether derived from inaccuracies, omissions, obsolescence or other reasons.

Consequently, the only solution for the customer in the event of such an error is to return the product in accordance with our returns policy.


The GENERAL CONDITIONS OF USE and any other policy of our portal are subject to Spanish legislation. Any litigation will be submitted to the jurisdiction of the corresponding Courts and Tribunals of Spain.